Service Oshawa

Location:	1st Floor, B-Wing, City Hall 50 Centre Street South Oshawa, Ontario L1H 3Z7
	We’ve renovated! Click on the Map Icon below for directions to City Hall - main entrance.
Phone:	905-436-3311
	1-800-667-4292
Fax:	905-436-5642
TTY:	905-436-5627
Email:	service@oshawa.ca
Hours:	Monday through Friday 8:30 a.m. to 4:30 p.m.
Online:	Click here to submit a service request or feedback online

City Merchandise and Souvenirs

Service Oshawa stocks a variety of City souvenirs and merchandise for sale to the public. Click here to view the catalogue. Local community organizations and sports groups and individuals representing the City, which may provide beneficial recognition to the City, may qualify for discounts on some items. Click here for more information on items available for sale and gratuity to community organizations.

Services Provided

Service Oshawa responds to inquiries and requests for a variety of Branches within the City and new services are being added all the time. Some of the common inquiries and requests are listed below. If your call is not covered by our staff, we will be happy to direct you to the right staff person in another area.


Large item pick up booking Missed collection Schedules What goes where	Commissioner of Oaths Committee and Council meetings Copies of By-laws	Application for driveway widening Road and sidewalk repairs Road Occupancy Permits Winter control requests


Arrears Assessments Installment information Payment plans	Crossing guards Downtown monthly parking permits Durham Region Transit Bus Passes Intersection and parking concerns Maintenance of downtown parking facilities Missing signs and streetlights out	Boulevard tree maintenance Garbage, vandalism and graffiti Long grass Parks and trails maintenance Union Cemetery

Customer Service Strategy

The City of Oshawa is committed to providing improved service delivery to our customers. Click here to review our Customer Service Strategy.

Quality Assurance and the Collection of Personal Information

Incoming calls to Service Oshawa are recorded for quality monitoring purposes. Your personal information is collected by the Customer Service Representatives and will be used for the purpose of processing your call at the centre. All personal information is protected under the Municipal Freedom of Information and Protection of Privacy Act. Click here for more on Freedom of Information.